iLab
      • Welcome to iLab Help Site
        • Essentials for New Accounts
          • iLab Quick-Start Guide
          • Help Resources Hub
        • Getting Started with iLab
          • Overview of Using the Help Site
          • Using the iLab Help Site
          • iLab Registration & Login Guide
          • Registering with iLab
          • Logging Into iLab
          • Overall Navigation
          • Core Facilities
          • Managing Your Profile
          • Using Your Homepage
          • Supported Browsers
          • Key iLab Terms
        • iLab Community
      • Using a Core
        • Overview of Using a Core
        • Payment Methods
        • About Our Core Tab
        • Schedule Equipment
        • Using Kiosk
        • My Reservations
        • Managing Favorite Resources
        • Request Services
        • Collaboration on Requests and Reservations
        • View My Requests
        • Cancellation Notifications
      • Managing a Group
        • Overview of Managing a Group
        • Membership Requests & Fund Numbers
        • Members
        • Budgets
        • Group Settings
        • View Requests
        • Invoices
        • Invoice Detail
        • Reporting
        • Bulletin Board
      • Managing a Core
        • Overview
          • Overview of Managing a Core
        • About My Core
          • Editing About Our Core
          • Inserting An Image
        • Schedule Equipment
          • Overview of Schedule Equipment
          • View Schedule
          • Add, Edit or Remove a Schedule
          • Schedule Settings
          • Enabling Cancellation Notifications
          • Linked Resources
          • Creating Permission Groups
          • Duration Pricing
          • Volume Discounts
          • Unavailable Time Block
          • Track Usage
          • Confirm Usage
          • Review Usage
          • Upload Usage
          • Usage Capping
          • Message Customers (Reservations)
        • Kiosk and Interlock
          • Overview of Kiosk and Interlock
          • Managing Kiosk
          • Preparing for Hardware Interlock
          • Preparing for Software Interlock
          • Setting Up Hardware Interlock
          • Setting Up Software Interlock
          • Managing Interlock
        • Request Services
          • Overview of Managing Request Services
          • Editing Service Request Templates
          • Editing Services
          • Bulk Managing Services and Prices
          • Managing Collaborative Cores
          • Managing Recurring Charges
        • View All Requests
          • Overview of View All Requests
          • Message Customers (Service Requests)
          • Using Filters
          • Managing a Single Service Request
          • Request Status
          • Changing Fund/Payment Information
          • Edit Request Actions
          • Adding Comments
          • Using Milestones
          • External Quote Generator
        • Advanced Sample Processing
          • Overview of Advanced Sample Processing
          • Creating a Container Type
          • Creating and Managing Sample Request Forms
          • Creating and Managing a Processor
          • Creating a Service Grouping
          • Creating a File Template
          • Processing a Sample
          • Assigning No Charges and Sample Reruns
          • Managing the Plate
        • Studies
          • Studies Overview
          • Creating a New Study Template
          • Initiating a New Study
          • Reviewing and Approving a Study
          • Key Panel Features
          • Initiating Work Off of a Study
          • Deleting a Study
        • Reservations
          • Managing the Reservations Tab
        • People Tab
          • Overview of People Interface
          • Managing Access Requests
          • Managing Permissions
        • Reporting
          • Reporting
          • Reporting Field Details
        • Billing
          • Overview of Billing
          • View Charges
          • Creating a New Billing Event
          • Billing Errors
          • Managing Invoices
          • Detached Invoices
          • Invoice Disputes
          • Refunds
          • Applying Taxes
        • Time Entry
          • Time Entry
        • Charge Entry
          • Overview of Charge Entry
          • File Upload
          • Quick Add
        • Administration
          • Other Settings
          • Administration Overview
          • Pricing
          • Custom Forms
          • Members Settings
          • Customer Test Mode
        • Managing Publication Tracker
          • Publication Tracker
        • Managing Collaboration on Requests and Reservation
          • Collaboration on Requests and Reservations
      • Managing an Institution
        • Institution Dashboard
          • Institution Dashboard Overview
          • Summary of Cores
          • User Management
          • External Customer Numbers
          • Billing
          • Taxes
          • Reporting
          • Customer Surveys
          • Settings
      • API
        • iLab API
      • Requisitioning
        • Researchers
          • View/Update/Submit a cart
          • View Prices
          • View a Product
          • Search for Products
          • Determine the Status of an Order
          • Create a Product
          • Add a One-Off Charge
          • Add Prices to a Product
        • Lab Managers
          • View Requests in an Order Block
          • Find Previous Purchases
          • Set Up Order Blocks
          • Process Requests
          • View Previous Purchases
      • Webinars
        • Webinars Library
      • FAQs
        • iLab Frequently Asked Questions (FAQs)
      • Getting Support
        • Contact Support
      • Release Notes
      Request More Help
    • Support Home
    • Getting Support

    Getting Support

    • Contact Support iLab users access support resources, contact support, and review their tickets in...

    Can't find what you're looking for?

    Contact Support

    Knowledge Base Software powered by Helpjuice

    Definition by Author

    0
    0