iLab users can access support resources, contact iLab Support, and review their requests through several available channels, depending on their needs.
Submit a Ticket Through the Portal
The iLab Support Portal provides direct access to the JIRA Service Management (JSM) system, where you can submit new requests, track existing tickets, and communicate with Support.
For detailed, step-by-step instructions on submitting a request, attaching files, and tracking ticket activity, see the dedicated article: Submit and Track Support Requests in the Portal.
Contact iLab Support by Phone
The iLab support team can be reached directly by phone 24-hours per day during business days. Outside of business days, the phone line can be used to escalate urgent issues. To do so, follow the corresponding system prompts. Please use the appropriate number from the list below:
| Country | iLab Support phone |
|---|---|
| U.S. & Canada | +1-800-690-2957 |
| Australia | +61-1-800-572-319 |
| China | +86-400-820-0661 or +86-800-820-0661 |
| France | +33-0-800-918-672 |
| Germany | +49-0-800-181-9513 |
| Norway | +47-800-15-105 |
| Spain | +34-900-958-741 |
| U.K. | +44-0-808-234-2050 |