iLab
      • Welcome to iLab Help Site
        • Essentials for New Accounts
          • iLab Quick-Start Guide
        • Getting Started with iLab
          • Overview of Using the Help Site
          • Using the iLab Help Site
          • Registering with iLab
          • Logging Into iLab
          • Overall Navigation
          • Core Facilities
          • Managing Your Profile
          • Using Your Homepage
          • Supported Browsers
          • Key iLab Terms
        • Help Resources Hub
      • Managing an Institution
        • Institution Dashboard
          • Institution Dashboard Overview
          • Summary of Cores
          • User Management
          • External Customer Numbers
          • Billing
          • Taxes
          • Reporting
          • Customer Surveys
          • Settings
      • Managing a Core
        • Overview
          • Overview of Managing a Core
        • About My Core
          • Editing About Our Core
          • Inserting An Image
        • Schedule Equipment
          • Overview of Schedule Equipment
          • View Schedule
          • Add, Edit or Remove a Schedule
          • Schedule Settings
          • Enabling Cancellation Notifications
          • Linked Resources
          • Creating Permission Groups
          • Duration Pricing
          • Volume Discounts
          • Unavailable Time Block
          • Confirm Usage
          • Review Usage
          • Upload Usage
          • Usage Capping
          • Message Customers (Reservations)
        • Kiosk and Interlock
          • Overview of Kiosk and Interlock
          • Managing Kiosk
          • Preparing for Hardware Interlock
          • Preparing for Software Interlock
          • Setting Up Hardware Interlock
          • Setting Up Software Interlock
        • Request Services
          • Overview of Managing Request Services
          • Editing Service Request Templates
          • Editing Services
          • Managing Collaborative Cores
          • Managing Recurring Charges
        • View All Requests
          • Overview of View All Requests
          • Message Customers (Service Requests)
          • Using Filters
          • Managing a Single Service Request
          • Request Status
          • Changing Fund/Payment Information
          • Edit Request Actions
          • Adding Comments
          • Using Milestones
        • Advanced Sample Processing
          • Overview of Advanced Sample Processing
          • Creating a Container Type
          • Creating and Managing Sample Request Forms
          • Creating and Managing a Processor
          • Creating a Service Grouping
          • Creating a File Template
          • Processing a Sample
          • Assigning No Charges and Sample Reruns
          • Managing the Plate
        • Studies
          • Studies Overview
          • Creating a New Study Template
          • Initiating a New Study
          • Reviewing and Approving a Study
          • Key Panel Features
          • Initiating Work Off of a Study
          • Deleting a Study
        • Reservations
          • Managing the Reservations Tab
        • People Tab
          • Overview of People Interface
          • Managing Access Requests
          • Managing Permissions
        • Reporting
          • Reporting
          • Reporting Field Details
        • Billing
          • Overview of Billing
          • View Charges
          • Creating a New Billing Event
          • Billing Errors
          • Managing Invoices
          • Detached Invoices
          • Invoice Disputes
          • Refunds
          • Applying Taxes
        • Time Entry
          • Time Entry
        • Charge Entry
          • Overview of Charge Entry
          • File Upload
          • Quick Add
        • Administration
          • Other Settings
          • Administration Overview
          • Pricing
          • Custom Forms
          • Members Settings
          • Customer Test Mode
        • Managing Publication Tracker
          • Publication Tracker
        • Managing Collaboration on Requests and Reservation
          • Collaboration on Requests and Reservations
      • Managing a Group
        • Overview of Managing a Group
        • Membership Requests & Fund Numbers
        • Members
        • Budgets
        • Group Settings
        • View Requests
        • Invoices
        • Invoice Detail
        • Reporting
        • Bulletin Board
      • Using a Core
        • Overview of Using a Core
        • Payment Methods
        • About Our Core Tab
        • Schedule Equipment
        • Using Kiosk
        • My Reservations
        • Managing Favorite Resources
        • Request Services
        • Collaboration on Requests and Reservations
        • View My Requests
        • Cancellation Notifications
      • API
        • iLab API
      • Requisitioning
        • Researchers
          • View/Update/Submit a cart
          • View Prices
          • View a Product
          • Search for Products
          • Determine the Status of an Order
          • Create a Product
          • Add a One-Off Charge
          • Add Prices to a Product
        • Lab Managers
          • View Requests in an Order Block
          • Find Previous Purchases
          • Set Up Order Blocks
          • Process Requests
          • View Previous Purchases
      • Webinars
        • Webinars Library
      • FAQs
        • FAQs: Core Users
        • FAQs: Administrators
      • Getting Support
        • Contact Support
      Contact Support
    • Support Home
    • Getting Support

    Getting Support

    • Contact Support iLab users access support resources, contact support, and review their tickets in...

    Can't find what you're looking for?

    Contact Support

    Copyright © 2018 - Knowledge Base Software Powered by

    Definition by Author

    0
    0