iLab
      • Welcome to iLab Help Site
        • Quick Start Guide
          • Overview of Using the Help Site
          • Essentials for New Accounts
        • Getting Started with iLab
          • Using the iLab Help Site
          • Registering with iLab
          • Logging Into iLab
          • Overall Navigation
          • Managing Your Profile
          • Using Your Homepage
          • Supported Browsers
          • Key iLab Terms
        • Getting Support
          • Contact Support
      • Managing a Group
        • Overview of Managing a Group
        • Membership Requests & Fund Numbers
        • Members
        • Budgets
        • Bulletin Board
        • Group Settings
        • View Requests
        • Invoices
        • Invoice Detail
        • Reporting
      • Using a Core
        • Overview of Using a Core
        • Core Facilities
        • About Our Core Tab
        • Schedule Equipment
        • My Reservations
        • Managing Favorite Resources
        • Using Kiosk
        • Request Services
        • View My Requests
        • Payment Methods
        • Collaboration on Requests and Reservations
      • Managing a Core
        • Overview
          • Overview of Managing a Core
        • About My Core
          • Editing About Our Core
          • Inserting An Image
        • Schedule Equipment
          • Overview of Schedule Equipment
          • Add, Edit or Remove a Schedule
          • Confirm Usage
          • Message Customers (Reservations)
          • Creating Permission Groups
          • View Schedule
          • Review Usage
          • Upload Usage
          • Configurable Reservations
          • Usage Capping
          • Duration Pricing
          • Volume Discounts
          • Schedule Settings
          • Unavailable Time Block
          • Linked Resources
        • Kiosk and Interlock
          • Overview of Kiosk and Interlock
          • Managing Kiosk
          • Preparing for Hardware Interlock
          • Preparing for Software Interlock
          • Setting Up Hardware Interlock
          • Setting Up Software Interlock
        • Request Services
          • Overview of Managing Request Services
          • Editing Service Request Templates
          • Editing Services
          • Managing Collaborative Cores
          • Managing Recurring Charges
        • View All Requests
          • Overview of View All Requests
          • Message Customers (Service Requests)
          • Using Filters
          • Managing a Single Service Request
          • Request Status
          • Changing Fund/Payment Information
          • Edit Request Actions
          • Adding Comments
          • Using Milestones
        • Advanced Sample Processing
          • Overview of Advanced Sample Processing
          • Creating a Container Type
          • Creating and Managing Sample Request Forms
          • Creating and Managing a Processor
          • Creating a Service Grouping
          • Creating a File Template
          • Processing a Sample
          • Assigning No Charges and Sample Reruns
          • Managing the Plate
        • Studies
          • Studies Overview
          • Creating a New Study Template
          • Initiating a New Study
          • Reviewing and Approving a Study
          • Key Panel Features
          • Initiating Work Off of a Study
          • Deleting a Study
        • Reservations
          • Managing the Reservations Tab
        • People Tab
          • Overview of People Interface
          • Managing Access Requests
          • Managing Permissions
        • Reporting
          • Reporting
          • Reporting Field Details
        • Billing
          • Overview of Billing
          • View Charges
          • Creating a New Billing Event
          • Billing Errors
          • Managing Invoices
          • Detached Invoices
          • Invoice Disputes
          • Refunds
          • Applying Taxes
        • Time Entry
          • Time Entry
        • Charge Entry
          • Overview of Charge Entry
          • File Upload
          • Quick Add
        • Administration
          • Other Settings
          • Administration Overview
          • Pricing
          • Custom Forms
          • Members Settings
          • Customer Test Mode
        • Managing Publication Tracker
          • Publication Tracker
        • Managing Collaboration on Requests and Reservation
          • Collaboration on Requests and Reservations
      • Managing an Institution
        • Institution Dashboard
          • Institution Dashboard Overview
          • Summary of Cores
          • User Management
          • External Customer Numbers
          • Billing
          • Taxes
          • Reporting
          • Settings
      • Requisitioning
        • Researchers
          • View/Update/Submit a cart
          • View Prices
          • View a Product
          • Search for Products
          • Determine the Status of an Order
          • Create a Product
          • Add a One-Off Charge
          • Add Prices to a Product
        • Lab Managers
          • View Requests in an Order Block
          • Find Previous Purchases
          • Set Up Order Blocks
          • Process Requests
          • View Previous Purchases
      • Webinars
        • Upcoming Webinars
        • Previously Recorded Webinars
      • Ilab Glossary
      Contact Support
    • Support Home
    • Welcome to iLab Help Site
    • Getting Support

    Getting Support

    • Contact Support iLab users access support resources, contact support and review their tickets in ...

    Please fill out the contact form below and we will reply as soon as possible.


    Can't find what you're looking for?

    Contact Support

    Copyright © 2018 - Knowledge Base Software Powered by

    Definition by Author

    0
    0