View My Requests (Product Core)

Role: Core Customers

The main panel of the View My Requests tab shows the selected service requests. For product cores you will have a panel specific to product orders. You can learn more about rest of the View My Requests tab here.


Products Panel Overview

The product panel appears as follows:

  1. Status: The status of your request will remain in 'Submitted' until the core facility has begun picking the items on your order, then it will changed to 'Processing'.  Once you have received your items it will then change to 'Completed'
  2. Products panel: The information in this panel will contain the following:
  3. Order type: This section is to identify between orders for pick up and orders for delivery. Note: Product cores may have settings configured to restrict these options.
  4. Location details: This section identifies where items are to be delivered or stored at if set at the time of placing your order. You can learn more about setting locations here‍. Note: Product cores may have settings configured to restrict these options.
  5. Order notes: This section will display any additional order notes you have provided to the core facility.
  6. Priority: This section identifies the priority of the order that was chosen when placing your order. You can learn more about setting the priority here.‍ 
  7. Product pick ticket: This will allow you to print an overview of the pick ticket.  The status of your order is shown in the parenthesis, you can learn more about the pick ticket here
  8. Catalog #s: The catalog number is an identifier the core will use to fulfill your request.
  9. Product: The product name is displayed for easy identification. The 'magnifying glass' icon will allow you to review more specific product details.
  10. Unit price: This is the cost of the product per unit.
  11. Unit: This is the unit that the product is sold in.
  12. Picked: This section shows the quantity of products the core has collected to fulfill your order 
  13. Requested: This section shows the quantity of products you requested. The check mark will be gray if the order has not been fulfilled, yellow if the order is partially fulfilled, and green when the order is fulfilled. 
  14. Extended Price: This is the total price per quantity of product requested.
  15. Print pick ticket: This will provide you a printable pdf summary of the pick ticket the core facility is using to fulfill your order, you can learn more about the pick ticket here.
  16. Fund/payment information: Click the dollar icon to change the Fund/Payment information‍.
  17. Print all products on order: This will provide you a printable pdf summary of your order, you can learn more about the order summary here.

Printed Pick Ticket Overview

A pick ticket is what the core facility uses to fulfill your order, if some items are out of stock they may choose to split your order onto multiple pick tickets so that they can provide you the products on hand while out of stock items are being ordered from the vendor.

  1. Pick ticket identifier: This will identify the order and pick ticket these products are from.
  2. Record of product receiving: This section will display when an order was received and who signed for it.  Note: Product cores may have settings configured to restrict these options.
  3. Order details: This section provides a record of dates, times and order type specifications.
  4. Customer & delivery information: This section displays your contact and payment information.
  5. All products on pick ticket: This is the list of all products from your order that have been moved to this particular pick ticket. Note: If products in your order have been split among multiple pick tickets you will not see all products in this section.
  6. Catalog #s: The catalog number is an identifier the core will use to fulfill your request.
  7. Product name:  The product name is displayed for easy identification.
  8. Supplier: The supplier name of the product is listed for easy identification.
  9. Supplier #: This is the unique identifier the supplier uses for the product.
  10. Qty: This is the quantity of product you have requested.
  11. Avail.: This is the quantity of the product core has in stock.
  12. Unit: This is the unit that the product is sold in.
  13. Unit price: This is the cost of the product per unit.
  14. Extended Price: This is the total price per quantity of product requested.
  15. Pick ticket status: This is the status of the pick ticket per order fulfillment done by the core facility.
  16. Pick ticket total: This is the total of all products requested on the pick ticket.
  17. Special requests: If a product was requested from making a special request‍  it will show below all other products.

Order Summary Overview

  1. Order identifier: This is the identifier for the order. Note: If the product core is using the standard iLab naming convention, this identifier will be unique.
  2. Order details: This section provides a record of dates, times and order type specifications.
  3. Customer & delivery information: This section displays your contact and payment information.
  4. All products on order: This is the list of all products on your order
  5. Special requests: If a product was requested from making a special request‍ it will show below all other products.
  6. Order total: This section shows the anticipated total of all products in your order.
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