Self-Service Kiosk (Product Cores)

Role: Core Customers

The Self-Service Kiosk in a product core is where Core Customers can complete product orders independently without assistance from Core Staff.  

Note

This feature may not be available to you based on the product cores settings.


Layout of Self-Service Kiosk log in page

  1. Message Board: This section allows the product core to provide a message for core customers or instructions.
  2. Log In Credentials:  You must log into the iLab system for access to the self-service kiosk.  You can reference Logging Into iLab for ‍more details. 
  3. Sign In Button: Once you have entered your log in credentials you can click "sign in" to access the self-service kiosk.

Self Service Kiosk Overview

The self-service kiosk will automatically direct you to a new order unless you have an uncompleted order from a previous session, in which case you will see the following screen.

  1. Select an existing order: This section will show if a purchase was not confirmed before signing out in a previous self-service kiosk session.
  2. Create a new order: This button will allow you to create a new order.
  3. Date: This is the date an uncompleted order was created.
  4. Order: This is the order number for an uncompleted order.
  5. Customer: Your name will appear here to indicate the uncompleted order belongs to you.
  6. Priority: The order priority for uncompleted orders will always read as Routine [Self-Service].
  7. Type: The order type for uncompleted orders will always read as Pickup.
  8. Status:  The order status for uncompleted orders will always read as Being picked.
  9. Green arrow: By clicking the green arrow you can open the order to modify it, cancel it, or complete it.

Self-Service Kiosk Order Overview

A new product order in the self-service kiosk has the following structure:

  1. Cancel Order and Logout: This button will allow you to cancel your new order and log out of the kiosk.
  2. Sign Out: If your order is not completed and you click 'sign out' the order will be saved as uncompleted and you will be able to revisit the order upon your next sign in.
  3. Products: This section will show you all of the products in your order.
  4. Order Workflow: This section shows which step you are currently working on to successfully complete order.
  5. Workflow Details: This section allows you to complete steps for a successful order workflow.

Add Products Overview

The first step required to successfully complete a product order is to add products to your order.  The structure to add products is shown below: 

  1. Catalog #: This is the unique identifier the core uses for the product.
  2. Product: The product name is displayed for easy identification.  The 'magnifying glass' icon will allow you to review more specific product details.
  3. Unit price: This is the cost of the product per unit.
  4. Unit: This is the unit that the product is sold in.
  5. Quantity: You can adjust the quantity of products you would like to request by changing the number in the box.
  6. Extended Price: This is the total price per quantity of product requested.
  7. Remove products from cart: To remove products from an order click the red 'x'.
  8. Purchase total: This is the total of all products in the order.
  9. Product Identifier Field: You can scan or type the bar-code, or enter the catalog number of a product you would like to purchase to add the product to your order.
  10. Scan options: You can choose to scan each product individually by selecting 'one' or you can choose to add multiples of the same product by selecting 'many'.
  11. Quantity: If you chose to scan multiples of the same product as mentioned above, you will need to provide the quantity of that product you are picking, or purchasing. Click 'pick' to add all the products to your order or click 'cancel' to reset the bar-code scan.
  12. Search to add products:  If the product you need to purchase cannot be added to your order from the bar-code scan, you can search the product core's catalog.  You can learn more about this here.
  13. Next: Clicking the 'next' button will move you to the next step required for completing your order, Set Payment Info.

Search to Add Products Overview

  1. Search within options: You can choose to search for items only within the product core's catalog or within the entire catalog of the procurement group.
  2. Key word search: This field allows you to search by keywords.
  3. Search results:  This section displays the search results from your keyword search.
  4. Product: The product name is displayed for easy identification.
  5. Catalog #: This is the unique identifier the core uses for the product.
  6. Unit price: This is the cost of the product per unit.
  7. Add to order: You can add a product to your order by clicking the green plus sign icon.
  8. Products to add: This section displays all of the items you identified to be added to your order.
  9. Quantity: You can adjust the quantity of products you would like to request by changing the number in the box.
  10. Remove: To remove products from an order click the red 'x'.
  11. Close: To close out of the search interface click 'close'.  This will not add products to your order. 
  12. Add these products: To close out of the search interface and add the products to your order click 'add these products'.

Set Payment Info

The second step required to successfully complete a product order is to set the payment information for your order.  The structure to set payment info is shown below:

  1. Payment method: This section will allow you to identify the payment information you would like to use to purchase your products.  You can reference the Payment Methods ‍article to learn more.
  2. Next: Clicking the 'next' button will move you to the next step required for completing your order, Confirm your order.

Confirm Your Order

  1. Storage Location: You can set the storage location for your products by clicking the blue 'set storage location' link. Note: Product cores may have settings configured to restrict these options. You can learn more about setting locations here. ‍ 
  2. Order note:  You can choose to include order notes, the notes entered will remain with the order history and visible to you and the core staff.
  3. Print your name: Type your name in this field.
  4. Draw your signature: Sign your name in this field, you may use your cursor if a touch screen option is not available to you. Note: Product cores may have settings configured to restrict these options.
  5. Confirm order and logout: To complete your product order, click 'confirm order and logout'.  This action will complete the order and return you to the Self-service kiosk log in page.


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